At Velora, we specialize in delivering comprehensive medical billing and credentialing services tailored to modern healthcare practices. Among our core offerings, Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services stand out as critical solutions that help healthcare providers improve patient outcomes, ensure regulatory compliance, and maximize revenue.

Our CCM & RPM Services are designed to support healthcare providers in managing patients with chronic conditions through continuous care, proactive monitoring, and efficient communication. We streamline care coordination, enhance patient engagement, and equip providers with the tools they need to succeed in value-based care models.

Below, we provide a detailed overview of our CCM & RPM service and its essential sub-services:

1. Care Plan Management

Effective chronic care begins with a robust, personalized care plan. Our Care Plan Management service ensures that every patient has a documented, structured care plan that outlines measurable health goals, treatment strategies, and follow-up actions.

Key features:

• 📋 Custom Care Plans: We develop care plans that are patient-specific, evidence-based, and fully compliant with CMS requiremen
• 🔁 Ongoing Review and Updates: Our team ensures regular updates to the care plan as patient conditions evolve.
• 🤝 Provider-Patient Collaboration: We foster alignment between patients and care teams to enhance treatment adherence and accountability.

This service helps healthcare providers reduce hospitalizations and improve the quality of life for patients living with chronic conditions.

2. Data Analysis and Reporting

Data is at the heart of effective chronic care management. Velora’s Data Analysis and Reporting service transforms raw patient data into actionable insights, empowering providers to make informed clinical decisions.

Key features:

• 📊 Trend Monitoring: We track vital trends and clinical indicators such as blood pressure, glucose levels, and other chronic condition metrics.
• 📈 Outcome Reporting: Providers receive detailed reports highlighting patient progress, care effectiveness, and risk areas.
• 🔐 Compliance Support: All data reporting aligns with CMS and HIPAA requirements to ensure both security and regulatory compliance.

This sub-service enables practices to adopt a data-driven approach, promoting better patient outcomes and optimized reimbursements.

3. Monthly Monitoring Calls

Continuous communication is essential for patients managing chronic conditions. Our Monthly Monitoring Calls keep patients engaged, informed, and supported.

Key features:

• 📞 Scheduled Check-ins: Our clinical team conducts monthly calls to review symptoms, assess treatment progress, and address patient concerns.
• 🗣️ Patient Education: We provide health coaching during calls to reinforce medication adherence and lifestyle changes.
• 📅 Documentation and Billing: All calls are properly documented and coded, ensuring providers meet CCM billing requirements.

These regular interactions promote early detection of complications and strengthen the patient-provider relationship.

4. Patient Outreach and Engagement

Engaging patients outside the clinical setting is crucial to managing chronic conditions effectively. Our Patient Outreach and Engagement service ensures patients remain involved and proactive in their healthcare journey.

Key features:

• 📲 Multi-Channel Communication: We use phone calls, emails, and secure messaging to stay in touch with patients.
• 🤖 Automated Reminders: Patients receive timely reminders for medications, follow-ups, and self-care tasks.
• 💬 Feedback Collection: We capture patient feedback to refine care strategies and enhance satisfaction.

This proactive approach leads to improved patient retention, higher satisfaction scores, and stronger health outcomes.

5. Technology Setup and Support

Implementing the right technology is vital for successful RPM and CCM programs. Velora’s Technology Setup and Support ensures both patients and providers are equipped and trained to use remote monitoring devices and platforms effectively.

Key features:

• 🛠️ Device Setup and Integration: We handle the initial setup of RPM devices and ensure seamless integration with EHR systems
• 📞 Patient Training and Support: Patients receive easy-to-follow instructions and live support to ensure comfort with the technology.
• 🔧 Ongoing Troubleshooting: Our support team is always available to resolve any technical issues promptly.

This service eliminates technological barriers and ensures high adoption rates for RPM initiatives.

Why Choose Velora for CCM & RPM Services?

Velora is more than just a service provider—we’re your partner in delivering high-quality, patient-centered care. Here’s what sets us apart:

• ✅ Expertise in Chronic Care Models: We stay ahead of CMS guidelines and healthcare trends to deliver compliant and innovative care management.
• ✅ Revenue Optimization: Our detailed documentation, coding accuracy, and billing support ensure that practices capture the full value of CCM & RPM reimbursements.
• ✅ Integrated Support: We offer end-to-end solutions—from credentialing and billing to patient outreach and data management—so providers can focus on delivering care.

Benefits of CCM & RPM Services with Velora

Implementing CCM & RPM services through Velora provides measurable benefits for both patients and healthcare providers:

• 🌟 Improved Clinical Outcomes: Continuous monitoring leads to better disease control and fewer emergency visits.
• 📉 Reduced Hospital Readmissions: Proactive intervention helps prevent costly hospitalizations.
• 💼 Increased Provider Revenue: Practices can earn recurring reimbursements for eligible CCM and RPM activities.
• 🧘 Enhanced Patient Satisfaction: Regular engagement and education improve patient trust and compliance.

Get Started with Velora

If your practice is ready to enhance chronic care delivery and tap into the full potential of RPM and CCM programs, Velora is here to help. Our team of experienced healthcare professionals, billing experts, and technology specialists will work closely with your organization to build a care management program that works for you and your patients.

Let us help you transition to value-based care with confidence, compliance, and compassion.

Contact us today to schedule a consultation and learn more about how Velora’s CCM & RPM services can elevate your practice.